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Child Care Access Hotline

P: 1800 670 305

TTY: 1800 639 327

W: deewr.gov.au/earlychildhood/resources/documents/factsheets/factsheet17.pdf

For information about approved child care services in a particular area—between 8am and

9pm(AEST), Monday to Friday  

Family Assistance Office

P: 13 61 50

TTY: 1800 810 586

W: familyassist.gov.au

To apply for CCB online (for faster approval).

To apply for CCB by phone if receiving Family Tax Benefit.

For FAO-related inquiries.  

FAO Multilingual Telephone Service

P: 13 12 02

For FAO-related inquiries from families who require translating and/or interpreting

Assistance

Online Services

W: centrelink.gov.au W: familyassist.gov.au

For child care usage, absences and CCB and CCR amounts and the Child Care Estimator

Mychild Website

W: mychild.gov.au For information on fees, vacancies and the Child Care Estimator

Immunisation Register

P: 1800 653 809 For families to check their children’s immunisation records

Immunisation Information

P: 1800 671 811 For immunisation-related inquiries about the National Immunisation Program Schedule for the vaccination of all Australian children

Australian Tax Office

P: 13 28 61

W: ato.gov.au

For information about payments of Child Care Rebate for costs incurred before 1 July 2006

Contacts for Families